Monaco F1 Fever
Explore the narrow streets, tight corners, and the iconic tunnel of the magical city, and…
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Idea Factor’s Latest Blogs
The Decline of Customer Service
Discover the frustration of modern customer service through a personal encounter with long wait times…
Castrol F1
Some 25 years or so ago our friends at Castrol turned me into an F1…
Enjoying Hockey Night
Experiencing the Thrill of Live Hockey and Foot-Long Hotdogs Last night I was given the…
Customer Service at it’s BEST
Customer Service at it’s BEST We had such a great time in St Martin last…
We Love Automotive
My Dad started the love affair. He used to buy old cars- drive them for…
Lead Generation Success Story
Having been in the lead generation business for 35 years I have a lot of…
A Profile in Courage
Always ready to offer a smile. Always game for anything. Always believing that good will…
International Women’s Day
As a female business owner, I’ve faced and conquered challenges in navigating the predominantly male-oriented…
Got LIST issues?
A common denominator across our clients regardless of industry- they consistently encounter issues…
Customer Service is GOLD
In today’s digital age, accessible customer service is crucial. Hidden contact info leads to frustration…
A Customer Service Success Story
In a recent interview with Made in CA magazine, Idea Factor’s CEO, Cheryl Cappellano, revealed…
Vendor Appreciation Day
We are choosing to mark this day as Vendor Appreciation Day and send a shout-out…
Monaco
Monaco is full of surprises . . .Last week I had the extreme pleasure of…
Data Capture and Reporting
Are you capturing and analyzing all the data coming into your contact center? If not,…
Is it just me . . . ?
Is it just me . . . or do you get the feeling that business…
Combatting High Turnover
A contact that has collaborated with us in the past reached out to ask how…
TELEMARKETING – WHEN IT DOESN’T WORK.
When you hear the word TELEMARKETING, do you sort of cringe?I do. Even though this…
WOW! IS THIS THE DRILL FOR 2023?
I hope I haven’t been boring you with my many, many comments about the lack…
Promotion Not Getting Traction?
Are you running a campaign or promotion that isn’t gaining the traction, interest or buy-in…
Is your Customer Service Super Hero Cape a little tired?
Now that we are more than 2 years into this pandemic, I find people to…
Globalization. Progress? Or Regress?
Globalization: a word I have heard and experienced numerous times over the last 15…
Employee Retention Strategies
Employee retention strategies are an important part of your customer satisfaction goals.Happy Employees =…
Changes in your Sales Cycles since COVID?
This is a question that we have been asking several of our customers lately and…
Why Cyber Security and Marketing go “HAND-in-HAND”
As a marketing organization, we receive, store, and transmit large amounts of data for many…