BPO Services

Idea Factor speaks
English, Spanish, and French to ensure seamless omnichannel communication and exceptional BPO Services!

Tailored solutions for data entry, research, live chat, e-conversion, and more BPO Services.

FULLY OUTSOURCED

Cost-effective, scalable, and adaptable to your changing needs.

SHORT TERM

Customize your plan to meet your business requirements and budget.

OVERFLOW COVERAGE

Ultimate flexibility for managing peaks and unanticipated surges.

LONG TERM

Experience excellent value for your investment.

BASIC SUPPORT BPO SERVICES

DATA ENTRY

Swift and accurate data input.

RESEARCH

No call requirement, comprehensive information gathering.

REPORTS or STATS

Customer Satisfaction Reports, Competitive Pricing Analysis, and Customized reporting to meet your specific needs.

BPO Services
MEETINGS

Facilitating and organizing meetings.

TRAINING

Providing training sessions for your team.

ADVANCED SUPPORT BPO SERVICES

Navigate the next level of business support, elevate your decision-making capabilities and drive your business forward seamlessly with Idea Factor’s Advanced Support Services.

Streamline data processes, enhance lead engagement, refine customer profiling, and gather valuable insights through our suite of advanced solutions.

Live Chat, Social Media Monitoring Services

Efficiently monitor and engage with your audience through live chat and social media platforms. Available in English, French and Spanish.

Profiling

In-depth profiling for targeted strategies.

e-Conversion

We have a 95% success ratio in contacting customers to gain permission to move to e-statements.

Mystery Shopper

Gather insights through discreet evaluation.

Employee Testing

Ensure your team meets the highest standards

Ordering and
Facilitation
Services

Processing, Tracking, Querying & Escalating Orders

Efficient handling of the entire order process

Helping Customers/Consumers/
Others Place Orders

Providing seamless support for order placement.

Cancelling Orders in System

Swift and accurate order cancellation.

Inventory Management

Streamlining and managing your inventory.

Complex Reporting/Stats

Advanced reporting for detailed insights.