Specialists in White Glove Customer Contact Centre Services and Lead Generation

Idea Factor provides white glove customer service contact centres for its clients, whether inbound or outbound. Our Omnichannel inbound services include customer service, handling claims and quality assurance questions, eCommerce assistance, and order-taking. Our skilled Customer Service Reps can answer clients’ customers via email, phone, SMS, live chat, social media, and post mail. All are captured in one record for deep, intelligent reporting.

B2B Lead Generation with guaranteed proven, predictable, and repeatable results with key decision maker names and titles, 3D Direct Mail, telephone follow-up, opt-in email address capture. Our demand generation (gathering qualified sales leads) services include surveys, data mapping, event tele-boosting, trade show follow up, data cleansing, customer retention and loyalty programs.

Our commitment to excellence in customer service has awarded us repeat business for more than 25 years, from both our global and community clients.

Our Solutions