about us: Idea Factor

1.7 Million

PHONE CALLS

1.2 Million

EMAILS

65,000

LIVE CHATS

50,000

SOCIAL MEDIA POSTS

DISCOVER THE ‘WOW FACTOR‘ IN CUSTOMER SERVICE EXCELLENCE

WHO WE ARE

At Idea Factor, we actively partner with you to deliver unparalleled customer experiences. With over 35 years of nurturing relationships with esteemed clients like BP Castrol, IBM Global, and Hyundai Finance Canada, we’ve refined our expertise in omnichannel customer engagement. Our team of agents, whether unilingual or multilingual, ensures seamless interactions and top-notch service.

OUR MSSION

Aligned with our mission, we consistently exceed expectations, delivering exceptional customer service experiences. Handling millions of interactions annually with meticulous care, we aim to surpass imagination. Upholding high standards in data integrity, lead generation, loyalty, and erosion prevention, we utilize an omnichannel approach for audience connection and cost efficiency. Continuously reviewing and updating technology, security, and compliance measures ensures utmost protection for your data and operations, in line with our commitment to excellence.

VISION

Our vision is to ensure that in any scenario, whether it’s a fire, flood, or global crisis, our remote team seamlessly maintains 100% functionality, ensuring uninterrupted service for your customers, consumers, and vendors.

DIVERSITY & INCLUSION

At Idea Factor, we have established a Diversity and Inclusion team to ensure that all perspectives are valued, and equality improvements are made. We analyze and address issues related to age, beliefs, gender, ethnicity, and more, fostering an environment where all feel respected and heard.

ACCREDITATIONS & AWARDS

As a result of our commitment to excellence, innovations and community contributions we were awarded the Burlington Business Excellence Award, WBE Certification Designation for Women-Owned Business, and we’ve been recognized as a member of the World Wide Association of Female Professionals.

about us: Idea Factor

Clients Worldwide Love Idea FActor

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about us: Idea Factor