I hope I haven’t been boring you with my many, many comments about the lack of good customer service since the onset of COVID.
But really, wouldn’t you agree that it has been dismal at best?
It seems a constant topic of conversation at both our conference room table and our dinner table. Until today.
I bought an oblong cooking pan. Sounds silly to say, but I absolutely love this thing. No matter what you cook in it, it just slides out and cleans up like a dream. From split honey chicken to pizza, it makes both the finished product and the clean up a dream.
So, I thought, I need a round frying pan that will behave in the same fashion. I ordered it.
It came with lots of cool attachments like silicone handles, and wooden spoons, and all the things a cook would appreciate.
But uh-oh, there was a problem. Everything was sticking. Huh?
So, absent mindedly I sent an email describing my experience, thinking I was probably wasting my time.
But no.
The next day I got a note telling me a bunch of things I could do to make this pan not stick.
Since I didn’t have to do a single thing to the first pan I bought I thought yadda yadda yadda.
Yesterday I got a follow up note asking if things had gotten better?
Huh? You mean you care??
Wow, I thought.
“No” I said, “I think I just ordered the wrong product.”
They came back and said send it back.
“But, I have used it” I replied.
“No problem. We want you to be happy. Please send it back for a full refund and here are some suggestions for a replacement that will perform in the same way as your first purchase.”
Can you see my SMILE? Can you see how wide my eyes are?
Can you see how I will tell all my friends and be a loyal customer FOREVER?
I bet you can.
What a treat it was to feel special as a customer. Seems it had been a while.
Customer service is EVERYTHING if you want to protect your BRAND.
Hoping you have your customer experience buttoned down for the year to come.
Those are the brands that are going to WIN.
ABOUT IDEA FACTOR
Idea Factor provides a full suite of marketing services including B2B lead generation (gathering qualified sales leads), surveys, data mapping, event tele-boosting, trade show follow up, in-bound and out-bound omni-channel call center services, data cleansing, list cleaning, customer retention and loyalty programs.
Our commitment to excellence in customer service has awarded us repeat business for more than 25 years, from both our global and community clients. To find out more go to https://idea-factor.com or look at our Services here.
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