Idea Factor Blog

Absenteeism and the Pandemic

Image pf jigsaw puzzle with one piece missing, meant to represent Absenteeism.

Absenteeism… is a problem that plagues many companies, large and small. Our company was no different….until this year.

For the first time in my 25+ year tenure with Idea Factor, absenteeism in the company across all departments has fallen to almost 0.  At first, we were extremely perplexed, but then we delved into the reasons why.

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Charity in the Workplace

Image of hands joined to form the shape of a heart.

Charity may begin at home…. but should extend to the workplace.  Here’s why….

We instinctively teach charity to children as they grow. This helps them acquire a sense of empathy for the less fortunate, and it hopefully becomes a lifetime habit. We help them develop an understanding that what they have and might take for granted, is not readily available for everyone.

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Can Conflict be Healthy?

Surreal or abtract composite Image of hands containing mouth and ears communicating. Indicates tensions in communications to illlustrate conflict.


We all avoid conflict in our personal lives as much as possible and tend to follow the same track in business.  Instead, seek out those that have a different point of view, culture or methodology.  Engage in an authentic conversation. Listen and learn from the challenges and experiences of others.

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Business Analytics

Image of lightbulb in the center with lightbulbs lying all around it.

Hey All,

Hope you’re holding up alright!

We are all experiencing very unique situations right now, and want to let you know that we’re thinking of you.

Like most of us, you are probably doing everything you think your customers need to support them, but how do you know for sure.

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Business Etiquette Still Important in the Digital Age!

Image of game tiles spelling out 'Good Manners'.

In the era of social and digital everything, the very basic tenants of manners and business etiquette in other everyday interactions are acknowledged and practiced less and less.  These are not old-fashioned principles, but simple guidelines to socially acceptable behaviors that still hold true today.

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Why EXCELLENCE in Customer Service Matters!

Image of woman with thumbs down.

The other day I stopped at a well known North American Donuts Shop on the way in to work.

When it was my turn to be served, the donuts shop employee did not look at me at all. While glancing over her shoulder, she muttered the words; “What do you want to order?”

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