Absenteeism… is a problem that plagues many companies, large and small. Our company was no different….until this year.
For the first time in my 25+ year tenure with Idea Factor, absenteeism in the company across all departments has fallen to almost 0. At first, we were extremely perplexed, but then we delved into the reasons why.
Charity may begin at home…. but should extend to the workplace. Here’s why….
We instinctively teach charity to children as they grow. This helps them acquire a sense of empathy for the less fortunate, and it hopefully becomes a lifetime habit. We help them develop an understanding that what they have and might take for granted, is not readily available for everyone.
Definitely!
We all avoid conflict in our personal lives as much as possible and tend to follow the same track in business. Instead, seek out those that have a different point of view, culture or methodology. Engage in an authentic conversation. Listen and learn from the challenges and experiences of others.
With so many retailers, small and large adding an eCommerce component to their services, customer service centers are growing. It is important that the customer service attendants are experienced and know how to handle a call, and make the customer experience positive AND memorable.
CORPORATE CULTURE – Why FUN is so important, especially during a pandemic.
How many small to medium sized businesses do you think had business continuity plans for a pandemic? Probably very few! A disruption of any kind to the on-site operation of your business can be challenging to navigate, costly to plan, and difficult to manage.
Hey All,
Hope you’re holding up alright!
We are all experiencing very unique situations right now, and want to let you know that we’re thinking of you.
Like most of us, you are probably doing everything you think your customers need to support them, but how do you know for sure.
Collaboration is essential to the success of any project, but even more so when there are multiple parties engaged in handling components of a project or delivery. Here are a few guidelines to help navigate this type of collaboration.
In the era of social and digital everything, the very basic tenants of manners and business etiquette in other everyday interactions are acknowledged and practiced less and less. These are not old-fashioned principles, but simple guidelines to socially acceptable behaviors that still hold true today.
The other day I stopped at a well known North American Donuts Shop on the way in to work.
When it was my turn to be served, the donuts shop employee did not look at me at all. While glancing over her shoulder, she muttered the words; “What do you want to order?”
Typical multi-vendor pain points are the ability to service customers efficiently and effectively. “The more vendors that are in the kitchen, the harder it is to cook a meal.” The preference is to work with companies that have a consistent service delivery model and the same predictable quality of service. While some may
1. Go for quality, not quantity with your vendor The old procurement-driven advice on managing vendors was to have a huge portfolio of potential vendors, and put every procurement out to competitive bid, playing vendors against each other and applying pressure until you got the absolute lowest cost. While this can be effective in