The way that companies handle customer service has changed dramatically in recent years. More than a decade ago, there were only two ways to contact a company – by phone or by fax (remember fax machines?). Today, you can take your pick; phone, email, live chat, snail mail and social media. The list appears endless. The
My recent experiences with artificial intelligence-powered chatbots, especially those used for CUSTOMER SERVICE, have left me feeling irritated rather than amazed — and I don’t think I’m alone. How do I hate AI? Let me count the ways: THEY Want to Talk Your Ear Off! If I chat with a human being, I
How would your customers answer? What would customers say about you? In your approach, your Customers’ Experience should be one that is continually evolving.
Do you know if you are DELIGHTING your Customers? I had the most wonderful customer service experience at my Car Dealership this week. I went in to simply have my snow tires removed and my summer tires put on.
Thank you to the staff at Saks Fifth Avenue in Canada for remembering and demonstrating the lost art of Customer Service with a SMILE! I had the pleasure of visiting the new store which is attached to The Bay on Queen in Toronto. It’s a beautiful store with lots of lovely things to look at — but
Is it time for Customer Service to do a 360? I think so. Auto Attendant Receptionists Auto Attendant Responses Anyone besides me still enjoy talking to people?
Last night I entertained one of my husband’s clients at our home for dinner. It isn’t something that we do often — however we had run into this particular couple at a number of events and it seemed that we were destined to meet. During the course of the evening — as always — our
So — you are running through your Customer database and notice that there are some names in there that you haven’t done business with in a while? What do you do?
If so — THANK YOU! Today’s businesses are so dependent on IT Solutions. In fact — as you well know — it’s the lifeblood of any organization today. Just be denied access to your email for an hour and watch how people behave. It’s like we are cut off from all forms of civilization.
For some small and mid-sized businesses a small inbound call center is the best way to help customers gain information, make a purchase, or give feedback about their products or services.
When customer service is GREAT- you want to tell EVERYONE! I had no intention of buying a car. In fact- I had not bought a car since 2001- my beloved little grey car which I only drove when the sun was shinning and the weather was at least above 20C.