With so many retailers, small and large adding an eCommerce component to their services, customer service centers are growing. It is important that the customer service attendants are experienced and know how to handle a call, and make the customer experience positive AND memorable.
The other day I stopped at a well known North American Donuts Shop on the way in to work.
When it was my turn to be served, the donuts shop employee did not look at me at all. While glancing over her shoulder, she muttered the words; “What do you want to order?”
My recent experiences with artificial intelligence-powered chatbots, especially those used for CUSTOMER SERVICE, have left me feeling irritated rather than amazed — and I don’t think I’m alone. How do I hate AI? Let me count the ways: THEY Want to Talk Your Ear Off! If I chat with a human being, I
How would your customers answer? What would customers say about you? In your approach, your Customers’ Experience should be one that is continually evolving.