Idea Factor Blog

Thank you!

Soldiers at airport


At first I thought this posting has NOTHING to do with business.

On further reflection it has EVERYTHING to do with business.                                 

AND the fact that I am able to run my business day to day because of these brave men and women.

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Is Your Workplace a HAPPY One?

smiley faces

Last night I entertained one of my husband’s clients at our home for dinner.

It isn’t something that we do often — however we had run into this particular couple at a number of events and it seemed that we were destined to meet.

During the course of the evening — as always — our conversation turned to business. Read More

Great Customer Service = Referrals

dog in car

When customer service is GREAT- you want to tell EVERYONE!


I had no intention of buying a car.

In fact- I had not bought a car since 2001- my beloved little grey car which I only drove when the sun was shinning and the weather was at least above 20C.

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It’s Really Common Sense…

puppyQuite a few years ago, I hired a Consultant to help me with my business.

This woman had worked in a very corporate environment- ( think- American Express) and she brought some interesting ideas to our entrepreneurial world.

Some of them were really just too corporate for me, but some of them made sense.

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You gotta treat ’em right!

respectMore than 25 years ago on a very snowy day I was invited to the offices of one of our now- longest-term Customers.

We had just started working together- and because of the snow it took me a little over 2 hours to get to their office – which was really only a 15 minute ride.

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