Idea Factor Blog

Customer Service at it’s BEST!


Thank you to the staff at Saks Fifth Avenue in Canada for remembering and demonstrating the lost art of Customer Service with a SMILE!

I had the pleasure of visiting the new store which is attached to The Bay on Queen in Toronto. It’s a beautiful store with lots of lovely things to look at — but the best part is the Staff. Read More

Is Your Workplace a HAPPY One?

smiley faces

Last night I entertained one of my husband’s clients at our home for dinner.

It isn’t something that we do often — however we had run into this particular couple at a number of events and it seemed that we were destined to meet.

During the course of the evening — as always — our conversation turned to business. Read More

Are YOU an IT Provider?


black and white light bulb

If so — THANK YOU!

Today’s businesses are so dependent on IT Solutions. In fact — as you well know — it’s the lifeblood of any organization today.

Just be denied access to your email for an hour and watch how people behave.

It’s like we are cut off from all forms of civilization. Can’t you just hear the sighing and moaning and rolling of the eyes, pacing around the office. Hitting send/receive over and over and over again? Read More

Great Customer Service = Referrals

dog in car

When customer service is GREAT- you want to tell EVERYONE!


I had no intention of buying a car.

In fact- I had not bought a car since 2001- my beloved little grey car which I only drove when the sun was shinning and the weather was at least above 20C.

Read More