Connecting you with Your Audience, Every Time!
TRUSTED BY THE BEST
“Idea Factor has a wonderful group of people that are a delight to work with. We have done many campaigns with them in the past and the quality of the work they produce is stellar.”
“Without a doubt one of the best customer service teams in Canada.
We appreciate all the effort, persistence and patience in the past year to help us create a brilliant customer experience!“
“The Idea Factor team has been fantastic to work with.. a big THANK YOU to everyone!“
“Your team has the intangibles to adapt and speak with customers in a very real way.“
“I called to test our response to customers. The CSR passed all the tests with flying colors.“
“Pleasant on the phone and very well informed!“
Our Hybrid Omnichannel Contact Center ensures that we provide business
continuity in any scenario.
A mix of onsite and remote agents means that in case of a fire, flood, Covid-19, or any other disruptive disaster, the remote team continues to operate seamlessly so that functionality of the contact center remains 100 % intact for your customers, consumers and/or vendors.
Contact Centre quality assurance is provided with the following:
Have a project in mind? Send us an email, give us a call or book an appointment.