you could generate new leads…
What would it mean for your business?
Idea Factor has created a model for lead generation that is proven and predictable.
How can I make this a great call for YOU today?
Idea Factor leads the way to the Gold Standard of Customer Service
In-bound Call Center
- Field Rep Connectivity
- Live Chat
Complete Customer Connectivity“How can we make this a great call for YOU today?”
About Our Team
To deliver an unparalleled Customer Service EXPERIENCE every time – bar none!
Idea Factor Inc.
Idea Factor Inc. has been servicing Canada and the United States for more than 25 years.
Our commitment to excellence in Customer Service has awarded us repeat business year after year from both our Global Clients and our Community Clients
Idea Factor Inc. In Action
Our Services Include
- Lead Generation
- In-Bound Call Centre
- Out-Bound Call Centre
- Customer Care Centre
- Direct Mail
- Market Intelligence
- List Cleaning
- Broadcast Email
- Loyalty Programs
- Erosion Programs
- List Brokerage
- Kit Preparation
Lead Generation Services
Using our proven and predictable model for demand generation we
guarantee 10% Qualified Leads. We get you new customers, help retain existing customers and reconnect with past customers.
Wonder why you are losing customers?
We can help you find out and win them back.
Idea Factor Inc. has a unique approach called 3D Disruptive Direct Mail.
The goals are big! Draw attention to your brand and make them smile.
Systematically reaching out to your target audience to create interest and awareness around your brand.
Our team of seasoned professionals will be sure to capture all the details of the conversations they have in order to provide you with the most up-to-date information possible.
In-Bound Call Centre
More than 25 years of call centre experience
Integrated Live chat/E-mail/Phone capablilities
Comprehensive reporting capabilities
Business to Business and Business to Consumer
Sound Clips for quality call monitoring
Flexibility to support growth
English, French, and Spanish
It’s normal for us to ask our customers for many things.
- Please order from me.
- Please come to my trade show.
- Please attend my seminar.
Isn’t it time to say “Thank You”?
A customized program will ensure that you let your customers know how much you appreciate their business.
Quarterly, monthly- it’s up to you.
Need information? We can get it!
No matter what your questions are, we probably have asked them before.
Get the information you need about your target audience or customer base.
- Mystery Shopper
- Customer Satisfaction Reports
- Competitive Pricing Analysis
- Employee Testing
Need assistance to drive attendance to your event or webinar?
We can help with that.
Our proven method of multiple contact produces stellar results!
Business lists for North America are obtained by: Geography, Employee Count and/or specific verticals.
Our List Cleaning Services takes this list one step further with a phone call to obtain the proper Name and Title of the people you most want to speak to.
Don’t hesitate to get in touch
Have a project for us?
Need a quote?
Want to discuss some ideas?
Toll Free Phone: 1.866.384.2158
Local Fax: 905.319.2372
1003-5500 North Service Rd.
Burlington ON L7L 6W6
PO Box 485, Lewiston NY 14092