Sometimes you just have to admit to your mistakes!
I’m embarrassed to say that I have turned into my Old Auntie.
You know the one.
The one that you talked about behind her back.
About how she watched too much news on TV.
How she was becoming afraid of her own shadow.
How I would NEVER watch all the shows that she does because if I did I would NEVER leave my house.
When your Customers call in with an enquiry — do you consider it a Call Center Call or a Customer Care Center Call?
Believe it or not — there is a BIG difference! Read More
Need great sales leads?
You aren’t alone.
All companies need to have a full pipeline of great leads in order to survive.
Exhausted from prospecting?
Frustrated by an empty appointment calendar?
Want to fill your funnel with great qualified leads so you can go and do what you do best? Read More
I often have the opportunity to talk to people either in VP Sales or VP Marketing and the comment is the same.
“ We tried Lead Generation. It didn’t work.”
Do you know if you are DELIGHTING your Customers?
I had the most wonderful customer service experience at my Car Dealership this week. I went in to simply have my snow tires removed and my summer tires put on.
If your products or services can best be used by a relatively small target audience— the best way to gain impact is to increase your footprint.
Obtaining Key Decision Maker Names and Titles as well as Influencers — can enhance the size of your list and help you open the door.
Are you listening to your customers?
I mean really listening?
Your Customer Service Center has its finger on the pulse of what’s happening in your marketplace. Good reporting will keep you apprised of all activities both good and bad.
- Product inquiry
- Market trends
These are just a few reports that will allow you to cap out any issues before they damage your brand OR become costly to fix.
In these days where we are all challenged to DO MORE WITH LESS — it’s easy to not pay attention to items that arise creating discomfort.
BUT that active non-listening can cause your company serious costly recalls, the loss of cultivated Brand advocates and more.
Get your Consumer Relations Department to create meaningful reports on a monthly basis and get your “Ears On”!
You’ll be very happy you did!
Idea Factor — making Customers HAPPY — one call at a time.
Are you using a Web SCORING System to help you to identify Qualified Leads?
I had an interesting call the other day from a prospective company that is interested in Lead Generation.
Once you reach an age where you can no longer reverse the numbers to make yourself feel better….43 is 34…52 is 25, see what I mean? You tend to remember several people in your life who started a sentence with: “What I’ve learned is…”
And now – it appears it’s my turn. Read More